Customer Service Job Description Templates: How To Write & Examples

Customer Service Job Description

Frequently Asked Questions

How to write a customer service job description?
Need to write a customer service job description? Here are 3 simple steps to get started:

1. Gather the information you need to know.

Before you write anything, you need to know who or what you're writing about. The more specific you are, the more personalized you can make your content.

Here's our suggestions for writing a customer service job description:

Company name: [name of company]
Company mission: [e.g. to help people find their dream homes, to make it easy for people to travel, etc.]
Role description: [e.g. answer customer questions, resolve customer issues, etc.]
Successful candidate description: [e.g. friendly, patient, good at problem solving, etc.]
How to apply: [e.g. email resume and cover letter to xyz@companyname.com]

2. Determine the structure of your output.

The structure of your content is just as important as the content itself. The structure of your content is how you're going to arrange the information in the content to make it easier for the readers to read and understand.

Introduce the company and its mission
Describe the role of the customer service representative
Explain what a successful candidate will be like
Provide details about how to apply for the job

3. Write the content or use Copy.ai to help you get started. Once you have your structure down, you can start writing the content.
3 Examples of a customer service job description
Example:

At [company name], we believe that our customers deserve the best. We work hard to make sure that they can find their dream homes, travel the world, and do whatever else they want to do—all while having a great experience doing it.

We're looking for a customer service representative to help make that happen. As a customer service representative, you'll be the face of our company to our customers, so we're looking for someone who is friendly, patient, and good at problem solving. And we'd love if you have experience working in customer service or are otherwise interested in making sure our customers are happy.

We're looking forward to hearing from you!


Example:

[Company name] is a company that was founded in [year]. Our mission is to help people find their dream homes, make it easy for people to travel, and more. We believe that every person is unique, and we want to help you find the best place that fits your needs.

The customer service representative position is responsible for answering customer questions, resolving customer issues, and providing information about our product or service. This role requires someone who is friendly, patient, and good at problem solving.

If you're interested in becoming a customer service representative, please send your resume and cover letter to xyz@companyname.com


Example:

[Company name] is looking for a customer service representative who is passionate about helping people find their dream homes and making it easy for people to travel.

The ideal candidate will be friendly, patient, and good at problem solving. They are someone who is passionate about helping people find their dream homes and making it easy for people to travel.

To apply, send your resume and cover letter to xyz@companyname.com.
Why should you write a customer service job description?
1. A customer service job description can help you to better understand the role of a customer service representative. This can be beneficial if you are looking to improve your customer service skills or if you are considering a career change.

2. A customer service job description can help you to identify the key skills and responsibilities of a customer service representative. This can be helpful when preparing for an interview or when writing your own resume.

3. A customer service job description can give you a good overview of the expectations of a customer service representative. This can be useful if you are new to the customer service field or if you are considering a career change.
Who needs to write a customer service job description?
-Sales representatives
-Customer service representatives
-Technical support representatives
-Call center representatives
-Help desk representatives
-Field service representatives
-Parts and materials coordinators
-Shipping and receiving clerks
-Returns and exchanges clerks
-Product specialists
Where can I learn more about copywriting?
Check out our blog!

You can learn how to write a blog post or even see examples of good Instagram captions.

If you're looking to start a business, you can discover side hustle ideas (or small business ideas), learn how to create your personal brand, create a content marketing plan, and even how to sell Notion templates!

How it works

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1
Enter what you need to write
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2
Give Copy.ai a bit of context
Enter a few sentences about your project/campaign.
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3
Sift through the results
Our AI content generator gives you multiple options for each campaign that you’re working on.
4
Edit, polish, and publish
Use Copy.ai’s editor to rewrite paragraphs and polish up sentences. Then, just copy and paste the work wherever you need it.

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