Zendesk Sell Review

Zendesk Sell is a powerful and user-friendly sales CRM platform designed to boost productivity, streamline processes, and provide full pipeline visibility for sales teams of all sizes. Whether you're a startup looking to get off on the right foot or an enterprise aiming to scale your sales operations, Zendesk Sell offers a comprehensive set of features to help you achieve your goals.

One of the key strengths of Zendesk Sell is its focus on eliminating friction in the sales process. With robust sales force automation capabilities, including contact and deal management, activity tracking, and lead generation tools, sales reps can focus on what they do best - selling. The platform allows teams to automate repetitive tasks, set up triggers, and streamline their workflow, freeing up valuable time and resources.

Another standout feature of Zendesk Sell is its ability to provide a full, 360-degree view of the customer. By integrating with Zendesk's customer service tools, sales reps can access key customer information and view the full context of a prospect's buying journey. This unified approach enables teams to deliver personalized, seamless experiences across both sales and support interactions.

For sales managers, Zendesk Sell offers powerful reporting and analytics features that provide real-time visibility into pipeline health and team performance. With customizable dashboards and reports, managers can accurately forecast revenue, identify bottlenecks, and make data-driven decisions to optimize their sales processes.

Zendesk Sell also shines in terms of flexibility and customization. The platform offers extensive options to tailor the CRM to your specific business needs, including custom objects, fields, and integrations with popular third-party tools. Additionally, the Zendesk Sell mobile app ensures that sales reps can stay connected and productive, no matter where they are.

Overall, Zendesk Sell is an excellent choice for businesses looking to enhance their sales operations, improve team collaboration, and drive revenue growth. With its user-friendly interface, comprehensive feature set, and seamless integration with Zendesk's customer service tools, Zendesk Sell is well-positioned to help sales teams of all sizes achieve their goals and deliver exceptional customer experiences.

Zendesk Sell: What Is the Product?

Zendesk Sell is a sales CRM software tool designed to enhance productivity, streamline processes, and improve pipeline visibility for sales teams. It offers a comprehensive platform for managing contacts, leads, and deals, helping sales professionals work more efficiently and close more deals.

What Are Zendesk Sell's Main Features?

Zendesk Sell is built for sales teams of all sizes, from startups to enterprises. It helps solve common challenges in the go-to-market space by providing tools for lead management, pipeline tracking, and sales process optimization. The platform aims to eliminate friction in the sales process and enable teams to sell more effectively.

Sales Force Automation

Zendesk Sell offers robust sales force automation features. It includes contact and deal management, activity tracking, and lead generation capabilities. The platform allows sales reps to automate routine tasks, set up triggers, and streamline their workflow to focus more on selling and less on administrative work.

Full Customer View

The platform provides a comprehensive view of customer interactions across sales and support. This unified approach allows sales reps to access key customer information, view the full context of a prospect's buying journey, and deliver personalized experiences. Integration with Zendesk's support tools ensures seamless collaboration between sales and customer service teams.

Reporting and Analytics

Zendesk Sell offers powerful reporting and analytics features for full pipeline visibility. Sales managers can accurately forecast and manage their pipeline in real-time, track team performance, and analyze sales processes. The platform provides customizable dashboards and reports to help teams make data-driven decisions and identify areas for improvement.

Mobile Functionality

Zendesk Sell includes a mobile app available for both iOS and Android devices. This app allows sales reps to access full CRM functionality on the go, including geolocation features. It enables teams to stay on top of deals, update information, and respond to leads from anywhere, increasing overall productivity and responsiveness.

Customization and Integration

The platform offers extensive customization options and integrations. Users can tailor Zendesk Sell to fit their specific business needs using custom objects and fields. It also provides rich, open APIs for easy integration with existing tools and the ability to build custom apps using the Zendesk apps framework. Additionally, a marketplace offers pre-built integrations with popular marketing, billing, and productivity tools.

Zendesk Sell Pricing

Zendesk Sell offers a range of pricing plans tailored to meet the needs of sales teams of all sizes. Their plans are designed to enhance sales productivity, pipeline visibility, and forecasting capabilities. Whether you're a small business or an enterprise, Zendesk Sell provides tools to help your sales team succeed. For more detailed pricing information, visit their pricing page.

Sell Team

At $19 per agent/month billed annually, the Sell Team plan offers essential sales tools including customizable sales pipelines (up to 2), email and calendar integrations, task and appointment setting, call tracking and recording, and pre-built sales dashboards.

Sell Growth

Priced at $55 per agent/month billed annually, the Sell Growth plan includes all features of the Team plan plus additional benefits like up to 10 customizable sales pipelines, advanced and custom sales reports, sales forecasting and goals tracking, and access to robust APIs (core + premium).

Sell Professional

At $115 per agent/month billed annually, the Sell Professional plan offers everything in the Growth plan, with further enhancements such as up to 20 customizable sales pipelines, lead and deal scoring, task automation, advanced roles and permissions, and company hierarchy features.

Sell Enterprise

Starting at $169 per agent/month billed annually, the Sell Enterprise plan provides the most advanced features, including unlimited customizable sales pipelines and sequences, and additional customization options to tailor Zendesk Sell to your business needs. Contact Zendesk for detailed pricing.

Zendesk Sell Capterra Review Summary

Zendesk Sell receives generally positive reviews on Capterra, with users praising its intuitive interface and user-friendly design. The software maintains a strong rating of 4.3 out of 5 stars based on 158 reviews.

Link to Reviews

Pros

• Highly intuitive and user-friendly
• Clean and straightforward interface
• Good integration with other CRM tools
• "Zendesk Suite evaluates customer service" (Source)

Cons

• May not fully support SaaS business models
• Some users report limitations for specific use cases
• "Does not support SaaS business model." (Source)

Zendesk Sell appears to be a solid choice for small to medium-sized businesses looking for a straightforward CRM solution. However, it may not be the best fit for companies with complex SaaS models or those requiring highly specialized features.

Zendesk Sell G2 Review Summary

Zendesk Sell receives generally positive reviews on G2, with users praising its ease of use and intuitive interface. The tool is particularly well-regarded for its quick setup and user-friendly features.

• Link to Reviews

Pros

• Easy to set up and use
• Intuitive interface
• Enhances sales productivity and pipeline visibility
• "Zendesk Sell is a modern sales CRM to help you accelerate revenue that's quick to set up, intuitive, and easy to love." - Source

Cons

• May lack some advanced features for larger enterprises
• Some users report limitations in customization options
• "G2 users note that Zendesk Sell shines in Ease of Use with a score of 8.6, making it more user-friendly for small businesses, while Salesforce Sales Cloud has a wider range of features." - Source

Zendesk Sell appears to be an excellent choice for small to medium-sized businesses looking for a user-friendly CRM solution. However, larger enterprises or companies requiring extensive customization may find it somewhat limiting.

Reddit Review Summary

Sentiments about Zendesk are mixed, with many users expressing frustration over customer support and pricing, while others appreciate its functionality for certain use cases. The tool seems to have both strong advocates and critics among users.

Pros

• Effective for quick customer service interactions
• Responsive Reddit team for support

"Hey! I feel that pain, I've been in roles where I am the company's only CS/CX person too." - Supportive community feedback

Cons

• Poor sales experience and difficult to contact support
• Limited functionality for consultative sales teams

"Zendesk was a great product that was focused on innovation in 2015 when you started with them. Anyone that has been with them since then is likely frustrated with the lack of innovation..." - User frustration with lack of innovation

Zendesk appears to be better suited for companies needing quick, high-volume customer service interactions rather than those requiring in-depth relationship management or consultative sales processes. Small businesses and those needing extensive customization may find it less suitable due to pricing and limited flexibility.

Zendesk Sell

• LinkedIn URL

Zendesk Sell is a modern sales CRM that accelerates revenue generation. It's quick to set up, intuitive, and user-friendly. While there's no direct integration with LinkedIn, third-party apps like Linkzen and Zapier offer workarounds. Some users have reported limited LinkedIn integration options. The platform allows for targeted LinkedIn ad creation using Zendesk Sell filters and segments. Zendesk's Enterprise Sales team successfully used LinkedIn Sales Navigator for virtual selling during the COVID-19 pandemic.

Zendesk Sell's TrustPilot Reviews

The sentiments for Zendesk Sell are generally positive, with users praising its functionality and ease of use. However, some concerns are raised about pricing and certain feature limitations.

Link to Reviews

Pros

• User-friendly interface
• Customizable features
• Excellent customer support
• Seamless integration with other tools

"Zendesk Sell has greatly improved our sales process with its intuitive interface and customizable features." Source

Cons

• Pricing can be expensive for small businesses
• Limited reporting capabilities
• Some users experience occasional glitches

"While the tool is powerful, the pricing structure can be a bit steep for smaller teams or startups." Source

Zendesk Sell appears to be an excellent choice for medium to large businesses looking for a comprehensive CRM solution. However, small businesses or those requiring advanced reporting features might want to consider alternatives.

Who Zendesk Sell Is Best For

Zendesk Sell is an ideal CRM solution for small to medium-sized businesses looking for a user-friendly and intuitive sales management tool. It's particularly well-suited for companies with straightforward sales processes that prioritize ease of use and quick adoption by their sales team.

For go-to-market teams, Zendesk Sell can be a good fit for those focused on high-volume, transactional sales rather than complex, consultative selling. It offers essential features like customizable pipelines, email and calendar integrations, and sales forecasting that can streamline the sales process for teams of around 5-20 sales reps.

However, larger enterprise sales teams or those with highly specialized needs may find Zendesk Sell lacking in advanced customization options and integrations. SaaS businesses with intricate pricing models or subscription-based sales may also encounter limitations with the platform.

Startups and small businesses just beginning to formalize their sales processes can benefit from Zendesk Sell's affordable entry-level pricing and quick setup. Its mobile app and collaboration tools are well-suited for small, agile sales teams that need to stay connected on the go.

In summary, Zendesk Sell is best for:- Small to medium-sized businesses - Sales teams of 5-20 reps- Companies with straightforward, transactional sales processes- Startups and small businesses formalizing their sales operations- Teams prioritizing ease of use and fast adoption

It may not be the ideal choice for:- Large enterprises with complex sales needs- Businesses requiring extensive customization and integrations- SaaS companies with intricate pricing or subscription models- Sales teams doing in-depth consultative selling

Final Thoughts

Zendesk Sell is a powerful and user-friendly sales CRM platform that offers a comprehensive set of features to boost productivity, streamline processes, and provide full pipeline visibility. Its focus on eliminating friction in the sales process, coupled with its ability to provide a 360-degree view of the customer, makes it an excellent choice for businesses looking to enhance their sales operations.

With its robust sales force automation capabilities, customizable reporting and analytics, and seamless integration with Zendesk's customer service tools, Zendesk Sell is well-positioned to help sales teams of all sizes achieve their goals. The platform's flexibility and customization options ensure that it can be tailored to meet the specific needs of each business.

However, while Zendesk Sell is an ideal solution for small to medium-sized businesses with straightforward sales processes, it may not be the best fit for larger enterprises or companies with highly specialized needs. SaaS businesses with complex pricing models or subscription-based sales may also encounter limitations with the platform.

Overall, Zendesk Sell is a strong contender in the sales CRM space, offering a user-friendly and feature-rich solution that can help businesses streamline their sales processes, improve team collaboration, and drive revenue growth. Its affordable pricing and quick setup make it an attractive option for startups and small businesses looking to formalize their sales operations.