Streamline your customer support operations, improve team collaboration, and deliver exceptional customer experiences with TeamSupport.

What is TeamSupport?

TeamSupport is a comprehensive customer support software designed specifically for B2B companies. It enables customer service teams to efficiently manage, track, and collaborate on customer issues. Unlike many B2C-oriented tools, TeamSupport offers features tailored to the complex needs of B2B support, making it a standout choice for businesses focused on maintaining strong client relationships.

With TeamSupport, support teams can handle multiple contacts per company, track the health of customer accounts, and provide self-service options to clients. This robust platform integrates seamlessly with other business tools, offering an all-in-one solution for managing customer interactions and support requests.

The Go-to-Market Challenges TeamSupport Solves

TeamSupport is a customer support software that helps B2B customer service teams efficiently manage, track, and collaborate on customer issues. It solves several key problems facing support teams:

1. Lack of B2B-specific functionality
   • Handles complex B2B support scenarios like managing multiple contacts per company.
   • Provides a customer distress index to proactively identify at-risk accounts.
   • Offers a customer self-service portal to deflect tickets and enable self-help.
2. Poor support team collaboration
   • Enables support agents to collaborate on tickets via internal chat and notes.
   • Provides collision detection to avoid duplicate work on the same ticket.
   • Offers ticket assignment and escalation rules to get issues to the right agents.
3. Disconnected support systems
   • Integrates with CRMs, bug trackers, and other tools to sync customer data.
   • Consolidates support requests from email, phone, chat, web, social into one system.
   • Provides an open API to connect TeamSupport with other business systems.
4. Difficulty tracking support metrics
   • Includes reporting and analytics to track key support KPIs and SLAs.
   • Enables creating custom reports and dashboards for different support roles.
   • Offers ticket trend analysis to spot recurring issues and improvement areas.

By solving these core problems around B2B support workflows, collaboration, integration, and reporting, TeamSupport helps customer service teams increase efficiency, improve response times, and deliver better customer experiences. Its B2B-specific design and features set it apart from B2C-oriented support tools.

The Benefits of TeamSupport

Streamline Customer Support

• Manage all customer interactions in one centralized hub.
• Route tickets to the right agents based on skill set.
• Access full customer history for context when resolving issues.
• Set up a self-service knowledge base to deflect common questions.

Improve Team Collaboration

• Share notes, files, and ticket updates across departments.
• Loop in product and engineering on bugs and feature requests.
• Discuss solutions internally on tickets before responding.
• See who is working on what to avoid duplicating efforts.

Leverage Powerful Automations

• Create rules to auto-assign tickets by product, region, etc.
• Send proactive notifications to customers on ticket status.
• Update fields and statuses automatically as work progresses.
• Trigger actions in integrated apps based on ticket events.

Gain Actionable Insights

• Track key support metrics like response and resolution times.
• Identify trends in customer issues and feature requests.
• Measure customer satisfaction ratings over time.
• Generate reports to share with leadership on team performance.

Scale Support as You Grow

• Flexible pricing that scales with the size of your team.
• Customize roles and permissions for new agents.
• Expand self-service options to handle increasing ticket volume.
• Integrate with other tools in your support stack via open API.

User Reviews of TeamSupport

G2 Reviews

Overall Rating: 4.4/5
Top 3 Competitors: Zendesk, Freshdesk, HappyFox

Positive Quotes:

1. "I love the ability to track my clients' customer distress index and know which clients may need some more attention." Verified User in Airlines/Aviation [5/5]
2. "TeamSupport has a user-friendly layout. Captures everything we need in an easy layout." Nikole K. [5/5]
3. "Quick reply and clear method to describe the problem. New AI tools easily summarized the tickets and assisted with great help." Javed P. [5/5]

Concerns about this tool:

• Ticketing Issues
• Ticketing System Issues
• Ticket Management
• Missing Features
• Limited Features

General Sentiment: TeamSupport is generally well-received, with a strong focus on improving customer support operations and collaboration. Users appreciate its B2B focus and robust features, but some note issues with ticket management and missing features.

Positive Reviews:

• Easy to track customer distress.
• User-friendly layout.
• AI tools for ticket summarization.

Negative Reviews:

• Issues with ticketing system.
• Missing or limited features.

Link: G2 Reviews

Integrations and Compatibility

TeamSupport offers the following types of compatibility and integrations:

1. CRM System Integrations
   • Natively integrates with popular CRM systems to sync customer data.
2. Email Integrations
   • Connects with email systems for seamless communication.
3. Microsoft Teams Integration Challenges
   • Some challenges with Microsoft Teams integration, though certification programs exist for verification.
4. Compatibility with Other Resources
   • Compatible with other software resources for easy connection of relevant teams and information.
5. API Integrations
   • Offers API access for custom integrations.
6. Comparisons to Other Tools with Teams Integration
   • Compared to tools like Zammad, Jira Cloud, RingCentral, and Monday.com.

In summary, TeamSupport provides native CRM and email integrations, API access, and some level of Microsoft Teams integration, though there may be some limitations.

What to Use TeamSupport With

Here are some other popular B2B SaaS marketing tools that complement TeamSupport:

1. Copy.ai
   • Automate content creation, lead gen, sales enablement, and more with AI.
2. HubSpot
   • All-in-one CRM, marketing automation, and sales platform.
   • Integrates with TeamSupport for a 360-degree view of the customer.
3. Salesforce
   • Leading enterprise CRM solution.
   • Syncing Salesforce data with TeamSupport for shared account views.
4. Marketo
   • Robust marketing automation and lead management capabilities.
5. Outreach
   • Sales engagement platform for automating sequences and tracking sales activities.

TeamSupport FAQ

What does TeamSupport do?

TeamSupport is a comprehensive B2B customer support software that enables support teams to efficiently manage tickets, track customer health, and leverage AI-powered tools to quickly resolve issues. It offers a user-friendly interface and robust features designed specifically for the needs of B2B companies.

How easy is it to set up TeamSupport?

Setting up TeamSupport is relatively straightforward and does not require extensive technical expertise. The platform provides a guided onboarding process, and most users can have their account up and running within a few hours. TeamSupport also offers dedicated support to help with setup and configuration.

What makes TeamSupport different from other similar tools?

TeamSupport differentiates itself through its B2B-specific features, such as the Customer Distress Index, which helps identify and prioritize at-risk clients. The platform also excels in team collaboration, with tools like internal chat, collision detection, and ticket assignment rules. Additionally, TeamSupport's AI capabilities, including ticket summarization and intelligent assistance, set it apart from competitors.

Can TeamSupport integrate with other tools and platforms?

Yes, TeamSupport offers a wide range of integrations with popular CRMs, bug trackers, and other business tools. These integrations allow for seamless data synchronization and a holistic view of customer interactions. TeamSupport also provides an open API, enabling custom integrations with other platforms as needed.

What are the pricing plans for TeamSupport? Are there any hidden fees?

TeamSupport offers flexible pricing plans that scale based on the size of your support team. The plans are transparently priced, with no hidden fees. Detailed pricing information is available on the TeamSupport website, and potential customers can request a personalized quote based on their specific needs.

Is there a free trial available, and what features are included?

‍ Yes, TeamSupport offers a free trial that allows potential users to explore the platform's features. The free trial includes access to all core functionalities, such as ticket management, collaboration tools, and reporting. No credit card information is required to start the free trial.

Does TeamSupport offer customer support?

TeamSupport provides comprehensive customer support through multiple channels, including email, phone, and live chat. The support team is available during extended business hours and strives to provide prompt and helpful assistance. Additionally, TeamSupport offers a knowledge base, video tutorials, and webinars to help users get the most out of the platform.

Who is TeamSupport ideally suited for?

TeamSupport is designed for B2B companies across various industries that require a powerful and feature-rich customer support solution. It is particularly well-suited for businesses with complex support needs, such as managing multiple contacts per client, tracking customer health, and streamlining collaboration among support teams. Companies looking to enhance their B2B customer support operations and maintain strong client relationships can greatly benefit from using TeamSupport.