Chili Piper Review

Boost Your Sales with Instant Meeting Booking
Streamline your lead routing and scheduling to convert more inbound leads into revenue faster.

What is Chili Piper?

Chili Piper is a powerful platform designed to automate the scheduling and routing of inbound leads for B2B revenue teams. By eliminating manual processes, Chili Piper ensures that leads are promptly routed to the right sales reps, enabling instant meeting booking. This results in improved lead response times, higher conversion rates, and more efficient workflows.

The platform integrates seamlessly with your existing tech stack, including CRM systems like Salesforce and HubSpot, calendar tools, and marketing automation platforms. With Chili Piper, sales teams can focus more on selling and less on administrative tasks, ultimately driving greater productivity and revenue growth.

The Go-to-Market Challenges Chili Piper Solves

Chili Piper addresses several key problems faced by B2B revenue teams in converting inbound leads into booked meetings and revenue:

1. Slow Lead Response Times
   • Leads cool off when reps don't follow up quickly.
   • Manual lead assignment causes delays.
   • Chili Piper automates lead routing and enables instant booking to ensure fast responses.
2. Low Conversion Rates from Lead to Meeting
   • Friction in the scheduling process leads to prospect drop-off.
   • Back-and-forth emails to find a time are inefficient.
   • Chili Piper's scheduling links and chat-to-meeting flows make booking easy.
3. Inefficient Lead Routing and Assignment
   • Leads don't always get to the right rep at the right time.
   • Lack of consistent lead distribution and prioritization.
   • Chili Piper's lead routing engine allows flexible rules to optimize assignments.
4. Disjointed Handoffs Between Teams
   • SDR to AE handoffs and post-sale handoffs are clunky when scheduling is separate.
   • Chili Piper streamlines scheduling and syncs calendars to enable smooth handoffs.
5. Lack of Unified Reporting and Tracking Across Demand Channels
   • Hard to track conversion metrics from forms, chats, ads in one place.
   • Chili Piper consolidates demand streams to provide end-to-end funnel visibility.

In summary, Chili Piper helps solve critical speed and efficiency gaps in converting inbound demand to pipeline and revenue. It replaces manual processes and fragmented tools with automated workflows to boost key metrics like lead response time, show rates, and conversion rates.

The Benefits of Chili Piper

Streamline Lead Routing and Booking

• Automatically route leads to the right sales reps based on territory, account size, or other custom criteria.
• Allow prospects to instantly book meetings with reps via your website, emails, or ads.
• Eliminate manual lead distribution to get leads to reps faster.

Improve Speed to Lead

• Alert reps of new leads in real-time so they can engage while the lead is hot.
• Trigger workflows to enroll leads into sequences minutes after they convert.
• See a holistic view of each lead including source, demographics, and activity history.

Maximize Rep Productivity

• Reps spend more time selling and less time on admin tasks like scheduling.
• Inbound leads are automatically added to reps' calendars.
• Reps stay organized with CRM integration that logs all activities.

Optimize Your Tech Stack

• Native integrations with Salesforce, HubSpot, Slack, and other key tools.
• Route leads from any source including chat, web forms, events and more.
• Gain actionable insights to optimize campaigns and conversion rates.

Deliver a Better Buyer Experience

• Allow buyers to instantly schedule at their convenience 24/7.
• Customize booking flows to match your brand and buyer journey.
• Reduce back-and-forth emails with reps to schedule meetings.

User Reviews of Chili Piper

G2 Reviews

Overall Rating: 4.6/5
Top 3 Competitors: Calendly, HubSpot Meetings, Drift

Positive Quotes:

1. "Easy to implement, a great meeting manager for sales" - Tuany O. 4.5/5
2. "Unchallenged B2C & B2B, CRM Software for Streamlined Processes" - Louis (Dusty) P. 4.0/5
3. "Great one-on-one Support" - Lori J. 4.0/5

Concerns:

• Expensive
• Integration Issues
• Meeting Management

General Sentiment:
Overall, Chili Piper is well-received for its ease of implementation and efficiency in managing meetings. However, some users find it expensive and encounter integration issues.

Positive Reviews:

• Easy to implement
• Great meeting management
• Excellent support

Negative Reviews:

• High cost
• Integration challenges
• Issues with meeting management

Read more reviews on G2

Reddit Reviews

Overall Sentiment:
Reddit reviews reflect a mixed sentiment. Users appreciate the workflow automation but mention it can feel like a glorified routing tool.

Check out the discussion on Reddit

Integrations and Compatibility

1. CRM Integrations
   • Native integration with Salesforce.
   • Meetings booked via Chili Piper automatically sync to Salesforce.
2. Calendar Integrations
   • Integrates with Gmail and Outlook calendars.
   • Not compatible with Apple iCloud calendars.
3. Sales Engagement Platform Integrations
   • Integrates with SalesLoft to enable reps to instantly book meetings.
4. Marketing Automation Integrations
   • Can be implemented with Pardot form handlers.
   • Integrates with existing web forms.
5. Data Enrichment Integrations
   • Compatible with data enrichment tools.
6. Custom Integrations
   • Chili Piper has an API for custom integrations.
7. In-app Scheduling
   • Provides in-app meeting scheduling for sales reps.

What to Use Chili Piper With

The Ultimate B2B Go-To-Market Tech Stack for 2024:

1. Copy.ai Workflows
   • Streamline lead conversion and personalize outreach at scale.
2. Salesforce
   • Central hub for managing customer data and interactions.
3. HubSpot
   • All-in-one platform for marketing, sales, and service.
4. Outreach
   • Automate and optimize outbound communication.
5. Gong
   • AI-powered revenue intelligence platform.
6. Drift
   • Engage website visitors in real-time with chatbots.
7. Marketo
   • Manage campaigns, nurture leads, and measure ROI.
8. ZoomInfo
   • Accurate B2B contact and company database.
9. LinkedIn Sales Navigator
   • Prospecting tool for building relationships.
10. Clari
    • Provides visibility and predictability into the sales pipeline.

Frequently Asked Questions About Chili Piper

What does Chili Piper do?‍

Chili Piper is an all-in-one demand conversion platform that helps sales teams automatically qualify, route, and schedule meetings with leads from any inbound or outbound channel.

How easy is it to set up Chili Piper?‍

Getting started is quick and straightforward. Connect your calendar and CRM, customize your scheduling pages and lead routing rules, and you're ready to start booking meetings. Most users can get up and running within a few hours.

What makes Chili Piper different from other similar tools?‍

Chili Piper offers real-time lead qualification, sophisticated routing logic, CRM integration, and reporting across all demand channels in one place. This end-to-end approach sets it apart.

Can Chili Piper integrate with other tools and platforms?‍

Yes, it offers extensive integrations with popular CRMs, marketing automation platforms, chat tools, web conferencing apps, and more. It also has an open API for custom integrations.

What are the pricing plans for Chili Piper? Are there any hidden fees?‍

Chili Piper offers three main pricing plans: Growth, Pro, and Enterprise, starting at $15 per user per month. There are no hidden fees.

Is there a free trial available, and what features are included?‍

Yes, a 14-day free trial is available with access to all features of the Pro plan. No credit card is required.

Does Chili Piper offer customer support?‍

Chili Piper provides excellent customer support, including email support, a knowledge base, and a community forum. Pro and Enterprise customers also receive live chat support during business hours.

Who is Chili Piper ideally suited for?‍

Chili Piper is ideal for B2B revenue teams looking to optimize their inbound lead conversion and booking processes. This includes demand generation teams, sales teams, revenue operations, and customer success teams across various industries.