Sales

Cold Calling in the Age of AI: Insights from the Trenches

May 9, 2025
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Speakers

Nathan Thompson
host
Head of Content Strategy, Copy.ai
Brianna Stout
Inside Sales Rep

Gain insights and actionable steps to transform your cold calling approach and drive meaningful conversations in today's business landscape.

Preparation is Key: Research-Driven Cold Calling

Leverage AI-powered tools and strategic research to approach prospects with relevance and confidence. By understanding your prospect's role, company, and potential pain points before picking up the phone, you set the stage for a productive conversation.

"Before every call, I look at our account research. I look at our contact level research... I'm trying to get a sense of 'what is this person doing at this company?'"

The Human Touch: Breaking the Ice and Building Rapport

Learn techniques to disarm prospects and create genuine human connections. By acknowledging the nature of your call upfront and focusing on relevance rather than generic personalization, you can transform cold calls into warm conversations.

"Leading with that, the conversation of getting the elephant out of the room right away, of addressing this is a cold call... If we can address that elephant in the room right away and just disarm them in that sort of sense, that's been helpful."

Mindset Matters: Approaching Cold Calling with Confidence and Empathy

Discover how shifting your mindset can dramatically improve your cold calling success. By reducing pressure on outcomes, speaking with credibility, and approaching calls with empathy, you can create a more comfortable and productive experience for both you and your prospect.

"If you rethink the way you're going into the calls, I think it helps you feel less nervous, and it brings down the stakes a little bit... Focus on what you can control because obviously you don't know who's on the other end of the line."

Notable Quotes

  • "Cold calling is definitely not dead... being able to have that direct conversation is always going to be valuable."
  • "It's really about empathy: understanding who a person is, what their problem is, and offering a solution that helps."
  • "When you're able to get on the phone with someone and really understand and learn about their business, that is the most useful."

Cold calling remains a powerful tool in the modern sales arsenal, offering unparalleled opportunities for direct, human-to-human connections.

By embracing AI-assisted research, focusing on relevance, and approaching each call with confidence and empathy, you can transform your cold calling strategy into a highly effective method for understanding prospects and driving business growth. Don't let outdated perceptions hold you back—it's time to redefine cold calling for the digital age and unlock its full potential for your organization.