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10 Essential Technologies to Support Digital Transformation

Yatharth Sankhe

June 6, 2022

Digital transformation is disruptive! And many companies do not leap forward because they overthink what can go wrong. But enterprises that adopted digital transformation have made their lives better. Investing in a modern digital workplace has many advantages, including but not limited to

  • Customer retention and new sales
  • Time optimization
  • Information centralization
  • Enhanced employee experience
  • Faster time to market
  • Increased return on investment
  • Improved communication and collaboration

Do not think of the digital workplace as an isolated concept. It has many dimensions. The following image shows you the big picture:

Dimensions of Digital Workplace
Source

We have compiled a list of 10 digital transformation tools and technologies you can use to get the above benefits and explore the different dimensions. Think of each digital software or technology as an investment, and you will be amazed at their long-term benefits.

10 Essential Tools to Build a Digital Workplace

1. Recruitment Management Tools

Recruitment and onboarding have an everlasting impact on corporate culture, performance, and business profitability. You must invest in HR software to streamline the related processes.

A digital recruitment tool helps you to: 

  • Share resumes with team members and hiring managers. 
  • Comment and post the interview feedback, and organize the next steps in the recruitment process, 
  • Identify the best candidates through scoring and matching features while encouraging staff referrals and input from team managers. 
  • Craft strategic employee development plans and customize compensation and benefits packages.

2. Communication tools

Good communication between coworkers, employees, clients and management is the driving force behind the success of any organization. Easy collaboration fosters trust and creativity among teams. Better work and quicker response times make customers happy, and they will return to you over time.

But the increasingly remote and hybrid working models can make doing business more difficult in the post-Covid era.

Tools like Slack can come to the rescue of organizations that encourage employees to work from home. They empower remote teams and can create project-specific communication channels. 

Employees no longer need to surf through email chains and search folders for specific conversations or files. Digital communication tools compile everything in one dashboard with real-time updates and easy organization options.

3. CRM tools

We know that you need to keep up with customer demands and align with their preferences to survive the cutthroat competition. A Customer Relationship Management Software (CRM) helps you do the same. A cloud-based CRM platform gathers, stores, and organizes customer interactions and data across all channels.

The significance of CRM in a digital workplace is not limited to sales but also encompasses other departments. Take a look at the image below.

Uses of CRM in business
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A top CRM software makes it possible to collect and store large amounts of consumer data in a secure manner. It also identifies patterns in customer behavior and uses those insights to target your customers. Ultimately, it creates better workflows and processes for workers and more revenue for the company.

4. An IT Asset Management (ITAM) Tool

IT asset management (ITAM) helps companies streamline the entire lifecycle of IT assets, including hardware and software. The right tool in your digital workplace can help you make the most out of your IT system. You gain visibility across all stages of the asset lifecycle, such as planning, implementation, upgradation, and replacement.

Besides, you can optimize all the technology-related expenses tied to your cloud computing, hardware, and software.

We can summarize the benefits of ITAM software as follows:

  • Reduce tech spending by finding redundancies in IT resources.
  • Mitigate risks of security breaches and data mismanagement.
  • Modernize current tech stacks to improve work efficiency.
  • Gain 360-degree visibility of all assets for both cloud and on-premises systems. 
  • Gain leverage of a configuration management database to maintain a high quality of business data.

5. Cloud Computing

Cloud computing involves storing and accessing information over the internet instead of conventional local storage devices. Most modern tech platforms store your data in the cloud. Google Drive is one of the best examples of cloud storage.

Security and unlimited storage space are not the only reasons behind the popularity of cloud computing. Crises such as the Coronavirus pandemic highlighted the importance of digital transformation. Cloud storage solutions are indispensable for organizations that want to remain operational at all times and from anywhere.

Frontline workers, retail associates, frequent travelers, and other mobile workers have started relying heavily on cloud storage solutions to access data without being restricted to a physical office. So we can say that cloud computing can lead us to our dream of a digital workplace. 

6. New Generation Intranet Platforms

We have seen the days of intranets with static pages and long lists. It was not easy to collaborate, customize, or make any changes. A next-generation intranet platform gives momentum to the digital transformation process.

New generation intranet platforms can facilitate corporate communication both internally and externally. They can build strong team communities for employees to collaborate and facilitate external social media sharing. 

The intranet can collect, store, and centralize all corporate information. For example, LumApps is a Social Intranet Platform that facilitates employee collaboration and knowledge sharing. It can integrate with your collaborative suite and third-party business applications.

A modern intranet platform should have the following functionalities:

  • Integrated content management (CMS)
  • Intelligent global search engine
  • Employee social advocacy tool
  • Fully customizable design
  • Multilingual interface
  • Natively mobile app
  • Manageable permissions and governance
  • Real-time communication functionality

A modern intranet gives us the outcomes of improved employee engagement, higher daily productivity, and a better corporate culture.

7. Smart Virtual Assistants

Virtual assistants are not meant only for C-level executives and upper workforce management. Many employees in a digital workplace use virtual assistant company apps to boost their productivity. Gartner predicts that by 2025, 50% of knowledge workers will use a virtual assistant daily. 

Voice assistants statistics
Source

Virtual assistants have the following benefits in a digital workplace:

  • Answer customer questions in real-time. 
  • Handle operational logistics, such as scheduling meetings.
  • Use machine-learning algorithms to analyze data and enhance their capabilities.

Thus, virtual assistants can organize your schedule, automate repetitive daily tasks, and do more.  

8. CMS Tools

We cannot speak about digital transformation without mentioning CMS (content management system) software. A CMS helps you create and manage digital content like websites and mobile apps. 

CSO Insights shows that 70% of buyers fully define their needs before engaging with a sales representative. And 44% of buyers identify specific digital solutions before reaching out to a seller. Thus, your web content and presentation are critical in the buyer’s decision-making process.

If you observe successful websites, they are visually attractive, easy to navigate, provide relevant information, and answer frequently asked questions (FAQs).

Some of the popular CMS systems include WordPress, Prestashop, and Drupal. The systems have many advantages like functionality, ease of use, and pricing compared to custom websites. 

If your organization does not have a dedicated internal team to manage your CMS, you can hire experts. They will build your ideal website and enhance the UI/UX.

9. Project Management Tools

Successful project management means greater employee efficiency, a faster time to market, and higher revenue. Choose the right digital project management software for your organization. But you must also ensure the software gets widely adopted in your digital workplace.

A good project management tool helps your teams create and schedule tasks, stick to project deadlines, track progress, and increase efficiency and responsiveness. It also provides holistic visibility for team members and managers. Productive employees lead to successful projects and ultimately to happy customers.

You can boost the adoption of project management tools by setting up email alerts or notifications whenever there is a change in project status. Sharing documents within the digital software helps you address complicated workflows and tasks. You do not have to go through your mailbox or organize lengthy meetings every time.

Examples of well-known project management solutions are Jira, Monday, and Asana. You can research the various options available and choose the one that meets your expectations. Pay attention to how these particular tools can integrate into your digital workplace. There should not be any compatibility issues between the various third-party business applications.

10. Digital Accounting Tools

Accounting is a tedious and time-consuming process in any organization, but it is significant for efficiency, security, and accuracy. Investing in the digital transformation of your accounting team can help accelerate processes, mitigate risk, and save money.

The big players in cloud-based digital accounting are Sage, NetSuite, and SAP ERP. Explore third-party integrations, cloud availability, user-friendly UI/UX, and other capabilities when searching for digital accounting tools.

A Final Word

Digital transformation is not a destination but a journey. The tools and technologies listed in this blog can make it memorable for you. It is crucial to understand that any technology is dynamic. Keep up with the latest trends to improve your digital workplace over time. 

Best of luck!

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